Contact us; safeguarding concerns, complaints, feedback

Please don't hesitate to get in touch with any queries you may have regarding West Kent YMCA and our projects.
Below is a list of helpful contact details for a number of our offices / projects / programmes.
We welcome ALL feedback ideally to Feedback@WestKentYMCA.org.uk where your feedback will be treated confidentially.    
If you need to contact us about a safeguarding concern please click on safeguarding or download our SAFEGUARDING POSTER with useful contact details. 
If you need to contact us about a complaint then please download our COMPLAINTS POLICY
If you want to refer someone to us see details in PROJECTS
If you want to register for GIFT AID - please download our GIFTAIDIT FORM
If you are looking for Jobs go to JOB ADVERTS
If you are looking for our audited accounts / annual reports CLICK HERE
If you are looking for details of our events CLICK HERE

LOOKING FOR PRESS RELEASES  EMAIL  Press@WestKentYMCA.org.uk TO BE ADDED TO
OUR LIST OF MEDIA CONTACTS AND FOR A COPY OF OUR
MOST RECENT PRESS RELEASE WITH PHOTOS / LOGOS ETC.  THANK YOU

Head Office West Kent YMCA

HR, legal, PR/press/media, development, contracts, finance, accounts, enquiries, safeguarding, IT, FR-fundraising, HR, recruitment, volunteers, support to Board of Trustees. Please note VISITORS to Head Office should check our location with us. The above is ONLY our registered address and forwarding address. NB TEXT your full contact details to 07941 388852 if genuinely urgent. for actual location go to www.WestKentYMCA.org.uk/tower

Address

Head Office West Kent YMCA, YMCA Tower House, Vale Rise,, Tonbridge, Kent TN9 1TB

Tel 1: 01892 542 209 HEAD OFFICE
Tel 2: TEXT 07941 388852 if genuinely urgent
Fax: 08712 390 677 FAX

Rob Marsh - Chief Executive, Co Secretary, safeguarding, contracts & press

Tel 1: 07941.388.852 mobile / SMS
Tel 2: 01892.542.209
Fax: 08712 390 677 FAX

Elizabeth Howel - HR Manager - Part time

Tel 1: 01892 542 209
Tel 2: 01892.542.209
Fax: 08712 390 677

John Taylor - Finance Director, Management Accountant - part time

Tel 1: 01892 542 209
Tel 2: 01892.542.209
Fax: 08712 390 677 FAX

Sue Masters & Team Community Engagement and Fundraising - Community Engagement Officer

Tel 1: 01892.542.209
Tel 2: 01892 542 209
Fax: 08712 390 677 FAX

FEEDBACK - Feedback or complaints or compliments

Tel 1: Text details or contacts to 07941388852
Tel 2: 01892.542.209
Fax: 08712 390 677 FAX

SAFEGUARDING CONCERNS / USEFUL CONTACTS

to get more safeguarding contacts please email feedback@WestKentYMCA.org.uk or download our pdf poster here WestKentYMCA.org.uk/documents/-safeguardingposter

Address

SAFEGUARDING CONCERNS / USEFUL CONTACTS, contact our safeguarding coordinators or, other agencies if you have ANY concerns about a child, young person or vulnerable adult, Tunbridge Wells & Tonbridge, Kent TN9 1TB

Tel 1: 07941388852
Tel 2: 01892 542 209
Fax: 08712 390 677 FAX

COMPLAINTS OR FEEDBACK

We really do welcome feedback - postive or negative - that helps us improve services, meet local need and achieve our mission and vision - Helping Young People Build Their Future. We frequently listen to ALL our clients both 1-1 and in groups. We welcome informal feedback about any of our work or projects from clients, participants, other agencies [schools, colleges, councils, police, social workers, GPs, youth clubs, churches and other professionals] We regularly survey our staff on a confidential basis to see if we can improve our services, management We welcome complaints and have a formal complaints policy that we encourage you to use to ensure YOUR views and concerns are registered and listened to. If you need a copy - please email us on feedback@WestKentYMCA.org.uk asking for a copy of our complaints policy. ...............You can download it directly from this link http://www.WestKentYMCA.org.uk/documents/-complaintspolicy

Address

COMPLAINTS OR FEEDBACK, Feedback@WestKentYMCA.org.uk, YMCA Tower House, Vale Rise,, Tonbridge, Kent TN9 1TB

Tel 1: 01892.542.209
Tel 2: 07941388852
Fax: 08712.390.677

YMCA Furniture Stores

KEEN TO BE GREEN!!?.... so are we! OVER 300 Tonnes a year kept out of landfill, flytipping and incinerators... PLEASE Donate, Promote and Buy from our warehouses and our eBay 4 Charity store [look for WestKentYMCAcharity803529 on eBay] More details at http://www.westkentymca.org.uk/projects/furniture-warehouse/ | Tunbridge Wells (Goods Station Rd) 01892 615 612 | Tonbridge Tower House 01732 36 11 08 |

Address

YMCA Furniture Stores, Tonbridge & Tunbridge Wells, YMCA Tower House, Vale Rise,, Tonbridge, Kent TN9 1TB

Tel 1: 01892 615 612 * TUNBRIDGE WELLS
Tel 2: 01732 36 11 08 * TONBRIDGE
Fax: 08712 390 677 FAX

Stuart, Jason and volunteers - YMCA Furniture Store, 14-18 Goods Station Road, Tunbridge Wells TN1 2BL

Tel 1: 01892 615 612 call for collections and to giftaid
Fax: 08712 390 677 FAX

Bridget, Stephen & Team - YMCA Tower House, Vale Rise, Tonbridge, TN9 1TB

Tel 1: 01732 36 11 08
Tel 2: 01732.36.11.08
Fax: 08712 390 677 FAX

talk 2 us - COUNSELLING

talk2us@WestKentYMCA.org.uk | www.WestKentYMCA.org.uk/t2u | talk2u is our free confidential counselling service for YMCA clients. NOTE if you are in a crisis or more urgent help is needed please go to www.westkentymca.org.uk/projects/counselling/crisis for emergency advice and contacts - or call the Samaritans on 08457 90 90 90 | We treat all emails and voicemails about counselling as CONFIDENTIAL

Address

talk 2 us - COUNSELLING, talk2us@WestKentYMCA.org.uk Counselling Service, YMCA Tower House, Vale Rise,, Tonbridge, Kent TN9 1TB

Tel 1: 01892 572 311 - VOICEMAIL - checked every 2-3 days
Tel 2: The Samaritans are on 08457 909090
Fax: 08712 390 677 fax

V4C Vehicle 4 Change - Youth Outreach project

Youth Outreach in West Kent - supported by Big Lottery Fund Reaching Communities, Henry Smith Charitable Trust and Garfield Weston Foundation; and Kent County Council; __WEB__ www.WestKentYMCA.org.uk/youth

Address

V4C Vehicle 4 Change - Youth Outreach project, Youth.Work@WestKentYMCA.org.uk, YMCA Tower House, Vale Rise,, Tonbridge, Kent TN9 1TB

Tel 1: 01892 572 315
Tel 2: 01892 542 209
Fax: 08712 390 677 FAX

Lorraine, Dawn, Alice and Lucy - Youth Work Leadership Team [including V4C and commissioned Youth Services]

Tel 1: 01892 572 315
Tel 2: 01892 542 209
Fax: 08712 390 677 FAX

The Horizon Project - Supported Vocational Training

Supported Vocational TRAINING for young men & women age 13-25 and selected adults [often referred by social services] PLUS personal & social development<br /><br />See http://www.WestKentYMCA.org.uk/projects/horizon-project<br /><br />Manager Angi

Address

The Horizon Project - Supported Vocational Training, c/o Ryder House, 1-23 Belgrave Rd, Tunbridge Wells, Kent TN1 2BP

Tel 1: 01892 542 209
Tel 2: 07872 987764
Fax: 08712 390 677

Angi - Horizon Project Manager the HORIZON Project

Tel 1: 07872 987 764
Tel 2: 01892 542 209
Fax: 08712 390 677 FAX

Ryder House - Supported Housing & Youth Inclusion

Supported HOUSING Project for 37 young men & women age 16-26. High quality accommodation, key working: basic & life skills, support, job club, youth inclusion projects, Juice Bar YOUth Club. Referrals & self referrals welcome. Part of YMCA England Housing Association. >> More from http://www.WestKentYMCA.org.uk/projects/ryder-house/ >>> Manager Andrea

Address

Ryder House - Supported Housing & Youth Inclusion, Ryder House, 1-23 Belgrave Road, Tunbridge Wells, Kent TN1 2BP

Tel 1: 01892 518505
Tel 2: 01892 542209 head office
Fax: 08712 390 677 fax for head office & housing

Andrea - Supported Housing Manager

Tel 1: 01892.518.505
Tel 2: 01892.542.209
Fax: 08712.390.677

FRIENDS of West Kent YMCA [ * can you support our work? ]

Contact us on Friends@WestKentYMCA.org.uk or 01892 542209 if you would like to join our valued group of committed supporters - FRIENDs of West Kent YMCA. > You may be willing to champion, promote or tell others about our work; you could be volunteer fundraiser or help us arrange events - for publicity or fund-raising. > You may support us by personal donations of money [plus gift aid if you pay income tax or capital gains tax] or asking us to sell your goods on your behalf so that you can donate & gift aid funds raised selling your goods for you. > You may put in place a standing order and/or legacy to sustain and support our vital work. > As a FRIEND of West Kent YMCA you will be kept up to date with some news [no more than you want] of youth achievements; new challenges and projects and events.

Address

FRIENDS of West Kent YMCA [ * can you support our work? ], Friends@WestKentYMCA.org.uk, YMCA Tower House, Vale Rise,, Tonbridge, Kent TN9 1TB

Tel 1: 01892.542.209 and ask for Sue or Ella
Tel 2: Sue or Ella to discuss Friends of West Kent YMCA
Fax: 08712.390.677

Board of Trustees West Kent YMCA

governance, strategic leadership and development, Trustees of the charity are also Company Directors of West Kent YMCA | All our trustees and directors are UNPAID volunteers. They can be contacted via email or post at Head Office - or direct at firstname.surname@WestKentYMCA.org.uk or you can fax or text us a message that starts for Chair or for Trustees and this will be sent on

Address

Board of Trustees West Kent YMCA, c/o Head Office, Ryder House, 1-23 Belgrave Road, Tunbridge Wells, Kent TN1 2BP

Tel 1: 01892 542209 tel
Tel 2: 07941 388852 mobile / text
Fax: 08712 390 677 FAX

JUICE BAR / YOUTH CLUBs

Youth.Work@WestKentYMCA.org.uk <br />| see www.WestKentYMCA.org.uk/Youth

Address

JUICE BAR / YOUTH CLUBs, Tunbridge Wells & Tonbridge, Tunbridge Wells & Tonbridge, Kent TN

Tel 1: 079 27 28 21 29 Lorraine
Tel 2: 01892 572 315 or 542 209
Fax: 08712 390 677 FAX

MONDAYS & TUESDAYS, PAGODA CENTRE, TN4 9TX - PAGODA CENTRE, ST JOHNS RD, TUNBRIDGE WELLS TN4 9TX

Tel 1: or TEXT 07415 656 974
Tel 2: 01892.542.209
Fax: 08712 390 677 FAX

WEDNESDAYS - RYDER HOUSE TN1 2BP - RYDER HOUSE, BELGRAVE RD, TUNBRIDGE WELLS, TN1 2BP

Tel 1: TEXT 07720 591 176
Tel 2: 01892 518 505
Fax: 08712 390 677 FAX

THURSDAYS - SHIPBOURNE RD TN10 3EJ - YMCA CENTRE, 164 SHIPBOURNE RD, N TONBRIDGE TN10 3EJ

Tel 1: or TEXT 07722 422 854 - Holly
Tel 2: 01732 363 990
Fax: 08712 390 677 FAX

Angi Agopian - Project Manager - Juice Bar Youth Clubs

Tel 1: 07872 98 77 64
Tel 2: 01892 542 209
Fax: 08712 390 677 FAX

Mark Watson - Duke of Edinburgh Award - Manager DofE - Duke of Edinburgh Award

Tel 1: 01892 572 315
Tel 2: 01892 542 209
Fax: 08712 390 677 FAX