Contact us
SAFEGUARDING > IF YOU HAVE CONCERNS about the safety or welfare of a child, young person or adult at risk of harm, seecontacts below [also under Head Office if you click [MORE CONTACTS] button]
COMPLAINTS > we welcome complaints & feedback | See our &
SHOPS > Please call or direct [for all donations / deliveries / collections] or see YMCA Furniture Stores below
Download map to YMCA Tower House HERE
YMCA West Kent welcomes ALL feedback > To request a call back about a particular project / service please adding your enquiry and please carefully add your name / phone / contact details as we cannot reply if your details are typed wrong [yep it happens a lot!]
In the unlikely event our email / phones are not working for some time try wkymca@gmail.com - only used in emergency and NOT checked regularly. If you email info@WestKentYMCA.org.uk or text 'YMCA contact' to 07941 388 852 we can usually reply during working hours with details of the person / dept / project you need to contact.
Safeguarding is a PRIORITY here
If you have concerns for a child, young person or adult at risk of harm in any YMCA West Kent project or activity, please contact one of our safeguarding leads: Rob Marsh (Chief Executive) 07941 388 852 or 01892 542 209, or Jane Davison (Education & SEN Manager) 07872 987 764 or 01732 363 990; or call 31:8 Safeguarding Helpline 0303 003 11 11 [Mon-Fri 9-5 and out of hours for emergency advice & guidance]; or contact Kent Social Services 03000 414141 (duty team) or police 101 or 999 (safeguarding)
Click here for our Safeguarding Commitment & Poster with contact details
Address
Safeguarding, YMCA Tower House, Vale Rise, Tonbridge
Tel 1: 07941 388 852 [Rob] or 07872 987 764 [Jane] or
Tel 2: 0303 003 11 11 - safeguarding helpline
Fax: 08712 390 677
YMCA West Kent Head Office
at YMCA Tower House HERE nearest railway station TONBRIDGE
SAFEGUARDING - Rob 07941 388 852 or 01892 542 209, or Jane 07872 987 764 or 01732 363 990; or call 31:8 Safeguarding Helpline 0303 003 11 11 [Mon-Fri 9-5, and 24/7 for emergency advice & guidance]; or contact Kent Social Services 03000 414141 (duty team) or police 101 or 999 (safeguarding)
COMPLAINTS - we welcome feedback | complaints policy HERE | email complaints@WestKentYMCA.org.uk
PRESS - contact press@WestKentYMCA.org.uk Tower House MAP - Web link below
Address
YMCA Tower House, Vale Rise, Tonbridge, Kent TN9 1TB
Tel 1: 01892 542 209
Fax: 08712 390 677
Web: https://WestKentYMCA.org.uk/tower
Email: info@WestKentYMCA.org.uk
More ContactsSAFEGUARDING is a PRIORITY here
Safeguarding leads: Rob Marsh (CEO) or Jane Davison (SENCo)
Tel 1:Rob - 07941 388 852 or 01892 542 209
Tel 2:Jane - 07872 987 764 or 01732 363 990
Fax:08712 390 677
Rob Marsh CEO & Safeguarding lead
Chief Executive, Company Secretary & Safeguarding Lead
Tel 1: 07941 388 852 text or call or whatsApp
Tel 2: 01892 542209 messages or voicemail
Fax: 08712 390 677 fax
Web: https://WestKentYMCA.org.uk/rob
Email: Rob@WestKentYMCA.org.uk
Steve Osborne - Head of Ops & Finance
Head of Operations including Finance
Tel 1: 01892 542209
Tel 2: 07395 790 406
Sasha - HR & Finance Assistant
Tel 1: 01892 542 209
Fax: 08712 390 677
Email: HR@WestKentYMCA.org.uk
Accounts@WestKentYMCA.org.uk - Finance team
Tel 1: 01892 542 209
Fax: 08712 390 677
Email: Accounts@WestKentYMCA.org.uk
YMCA Ryder House - Supported Housing & Youth Inclusion
Address
YMCA Ryder House, 1-23 Belgrave Road, Tunbridge Wells, TN1 2BP
Tel 1: 01892 518 505 housing support office
Tel 2: 01892 542 209 head office
Fax: 08712 390 677
Web: https://WestKentYMCA.org.uk/housing
Email: housing@WestKentYMCA.org.uk
More ContactsAndrea - Housing Manager
Supported Housing Manager
Tel 1: 01892 518 505
Tel 2: 01892 542 209
Fax:08712 390 677
YMCA Youth Work
Address
Youth Work, YMCA Tower House, Vale Rise, Tonbridge, Kent TN9 1TB
Tel 1: 01892 572315
Tel 2: 01892 542 209 head office
Fax: 08712 390 677
Web: https://WestKentYMCA.org.uk/youth
Email: YouthWork@WestKentYMCA.org.uk
More ContactsLorraine - Youth Work Manager
Youth Work Manager
Tel 1: 01892 572 315
Tel 2: 01892 542 209
Fax: 08712 390 677
The Horizon Project - Vocational Training & Education -
Address
Horizon Project, 164 Shipbourne Rd, Tonbridge, Kent, TN10 3EJ
Tel 1: 01732 363 990 - workshop
Tel 2: 01892 542 209 - head office
Fax: 08712 390 677
Web: https://WestKentYMCA.org.uk/horizon
Email: HP.Referrals@WestKentYMCA.org.uk
More ContactsJane - Education & SEN Manager
Education & SEN Manager / Deputy safeguarding lead
Tel 1: 01732 363 990 or 01892 542 209
Tel 2: 07872 987764
Fax: 08712 390 677
Web: https://WestKentYMCA.org.uk/Jane
Email: JaneD@WestKentYMCA.org.uk
YMCA Furniture Stores
Photo gallery - visit and like https://www.facebook.com/shopYMCA
We collect & sell: furniture, some small electrical items, books, bikes
We upcycle furniture, run a bike project and offer training
Business Development Manager Amanda
Address
Stores in Tonbridge & Tunbridge Wells - please click on More Contacts
Tel 1: 01892 615 612 - Tunbridge Wells Store & Upcycling Project
Tel 2: 01732 36 11 08 - Tonbridge Store & Bike Project
Fax: 08712 390 677 fax
Web: https://WestKentYMCA.org.uk/shop
Email: shops@WestKentYMCA.org.uk
More ContactsTunbridge Wells Store
YMCA Furniture Store & Upcycling workshop, 14-18 Goods Station Rd, Tunbridge Wells, TN1 2BL [near Fenwick & bathshop.com]
Tel 1:01892 615 612 (for donations, collections or sales) OPEN Monday-Saturday 9am - 5pm
Web: https://www.facebook.com/shopYMCA
Email: shops@WestKentYMCA.org.uk
Tonbridge Store
YMCA Furniture Store & Bike Project, YMCA Tower House, Vale Rise, Tonbridge, TN9 1TB [near Post Office depot, opposite Car Wash]
Tel 1:01732 361 108 (for donations, collections, sales or giftaid) OPEN Monday-Saturday 9am - 5pm
Web: https://westkentymca.org.uk/media/1346/tower_house_map2.pdf
Email: shops@WestKentYMCA.org.uk
Complaints, Comments, Compliments & Feedback
We welcome all Complaints, Comments, Compliments & Feedback
We ask that feedback is constructive if possible.
We will not generally respond to anonymous complaints or complaints made on social media.
We will not be able to discuss matters that are confidential and/or subject to ongoing investigation.
If you have a complaint about YMCA West Kent, please view our Complaints Policy
Address
Complaints & Comments, YMCA Tower House, Vale Rise, Tonbridge, Kent TN9 1TB
Tel 1: 01892 542209
Fax: 08712 390 677
Web: https://www.westkentymca.org.uk/media/1217/ymca_westkent_complaints_policy.pdf
Board of Trustees
Address
Board of Trustees, c/o Head Office, YMCA Tower House, Vale Rise, Tonbridge, Kent TN9 1TB
Tel 1: 01892 542 209
Fax: 08712 390 677
Web: https://WestKentYMCA.org.uk/board
Email: HR@WestKentYMCA.org.uk